RainCare is our total commitment to customer service. New resources are
added daily to help you find the information you need, solve the issue that's holding
you back, and provide a support team so you don't have to go it alone. Like our computers
and peripherals, RainCare is engineered to prevent problems before they happen. But, if
something does go wrong, RainCare is here to put you in touch with our staff of highly trained
technicians so you can resolve your problem and get back to what's important.
Extended Support
Rain systems come with 30 days of free phone
support and a 1 year service warranty for Rain certified
parts and labor. Purchasing RainCare
extends your complimentary coverage to a full year of
phone support and 2 years premium service for your Element, Element 64 or LiveBook computer from the
date of purchase.
Help Desk
Your first stop on the road to recovery, the RainCare Help Desk is staffed
by trained RainCare technicians and customer service representatives experienced with helping Rain users
get to the core of their issue and find resolution as quickly as possible. Give us the details and get
a reply in less than 24 hours.
RainCare Remote
The latest in remote login technology gives RainCare technicians the option of connecting to
your computer no matter where in the world you may be. Remote login assistance is available only
by appointment via the Help Desk. At the time of your login session, you just visit the RainCare site and follow
a few simple instructions. Secure access to your system is granted by you one session at a time -
when the session ends, the technician no longer has access to your computer so your security is
guaranteed.
Phone Support
RainCare phone support is staffed by knowledgeable, friendly technicians who know
the inner-workings of Rain digital audio systems better than anyone in the world. We'll
help you correctly diagnose the problem and resolve it a quickly as possible. Phone support
is currently available Monday - Friday from 12pm to 6pm EST.
Knowledge Base
Many questions can be answered by simply searching the RainCare Knowledge Base.
Containing an ever growing collection of articles written by Rain Recording engineers, designers and contributing
authors, the Knowledge Base is a comprehensive resource available 24/7.